The National Disability Insurance Scheme (NDIS) is undergoing a significant transformation, with new registration requirements introduced to strengthen participant safety, enhance service quality, and streamline regulatory oversight. If you’re a provider or participant in the NDIS ecosystem, these changes may impact you directly.

Let’s break down what’s changing, who it affects, and what you should do next.

Why the Change?

The Australian Government, in response to recommendations from the NDIS Provider and Worker Registration Taskforce, is implementing a more robust registration framework. This move aims to address concerns around the quality and safety of services offered by unregistered providers in key service categories.

Who Must Register?

Starting from the announcement on 16 September 2024, certain types of NDIS providers are now required to register with the NDIS Quality and Safeguards Commission:

• Platform Providers: These connect participants with independent support workers, often through apps or websites.
• Support Coordinators: Individuals or organisations helping participants understand and implement their NDIS plans.
• Supported Independent Living (SIL) Providers: Those delivering shared accommodation and 24/7 support to participants.

These categories were identified as carrying elevated risks, and mandatory registration ensures they meet national standards for safety, professionalism, and accountability.

A Tiered, Risk-Based Approach

One of the most important aspects of the new system is the introduction of a tiered registration model. This means providers will be regulated in proportion to the risk and complexity of the services they offer:

• Tier 0: No registration needed – applies to basic goods or low-risk transactions.
• Tiers 1–4: Progressive levels of scrutiny and compliance, increasing with the complexity or risk of the services provided.

This approach balances the need for robust oversight with the practical realities of service delivery across a diverse provider landscape.

Transition Period and Deadlines

To support a smooth transition, the NDIS Commission has introduced a grace period:

• Three months to submit a registration application.
• Twelve months to complete the full certification audit process.

During this time, providers will be expected to start aligning with registration requirements, including quality assurance systems and worker compliance.

What This Means for Providers

Providers who fall under the mandatory registration categories must now:

• Comply with the NDIS Code of Conduct and Practice Standards.
• Implement systems for incident and complaint management.
• Ensure all staff meet worker screening and training requirements.

The intent is not just compliance but also enhancing trust and transparency within the NDIS marketplace.

What This Means for Participants

While there may be some initial disruptions as providers adjust or choose to exit the system, the overall goal is improved safety and service quality. Registered providers will be better equipped to deliver reliable, accountable, and participant-centred supports.

The NDIS reforms represent a shift towards a safer and more sustainable support system for people with disabilities. While change can be challenging, the new registration requirements are designed to ensure that every participant receives the quality of care they deserve.

For more information or to begin your registration process, visit the NDIS Commission’s Mandatory Registration Hub.

t: +61 7 3177 4120
e: ndis@hksrussell.com

Posted on May 28, 2025 by Charisse Russell - Articles